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Tenants Frequently Asked Questions


  • Q: Can I be approved with bad credit?

    A: In most cases, depending on how bad your credit is, we may be able to approve your rental application with a qualified co-signer or by paying a larger deposit prior to move-in. If your credit does not qualify you for any of those options, unfortunately, your application will be denied. Please refer to our Residential Screening Criteria (link).
  • Q: Do you rent to roommates?

    A: Yes and we treat roommates like anyone else.
  • Q: How do I apply for a rental?

    A: The easiest and fastest is to apply on-line. Go to Residential Screening Criteria and Application (link) and review our rental policies, criteria and application. A completed application, verifiable income and application fee of $35 must be provided for each tenant over the age of 18.
  • Q: How do I know if a property is still available?

    A: Most or all properties listed on the Company Listings section of our website are available to rent. We do not remove listings from our website until the lease is signed. So it is possible that we have approved rental applications on a property, but because a lease has not been and we have not collected all funds owed, they will still be visible. If you find a property that you are interested in and find out that it is no longer available, we will gladly tell you about other properties available or other properties coming on the market soon.
  • Q: How long will it take to process my application?

    A: Once a completed application, with proof of income and application fee is submitted, most applications take 24 to 48 hours to verify employment, income, rental history, credit, and check criminal history. Usually, the only delay is an incomplete application or a previous Landlord’s lack of response.
  • Q: How much are late fees?

    A: Late fees are $50 the first day and $10 every day thereafter. Late fees will continue until the rent is paid in full. If you are going to be late, please contact our office immediately or email your property manager. Communication is very important when the rent is not paid on time. Please do not ignore us when we contact you for information.
  • Q: How will I find out the results of my application?

    A: All approved applicants are provided with an Approval letter which contains all the details and requirements for renting the property. If you are working with another real estate agent, we will usually send the email to your rental agent instead of communicating with you directly. If you personally submit your application, please be sure to include an email address as most approvals come through email. We will email or call and acknowledge receipt of your application within a day of receipt. Once your application has been approved, we will phone you or your rental agent with the approval. We will send the approval letter to all email addresses provided. If you are not approved, we will notify you with a phone call to you or your rental agent. We will follow-up with an Adverse Action letter to your last known address.
  • Q: I did not have a pet when I moved in; may I have a pet now?

    A:

    First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Salefish Properties will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed.

  • Q: Is the application fee refunded if I am denied?

    A: Salefish Properties utilizes a 3rd party screening company to provide consumer reports and the application fee goes towards the screening costs. Therefore, the application fees are non-refundable.
  • Q: Is the application fee refunded if I am denied?

    A: Salefish Properties utilizes a 3rd party screening company to provide consumer reports and the application fee goes towards the screening costs. Therefore, the application fees are non-refundable.
  • Q: My pet has passed away. Can I get my pet deposit back?

    A: Most of us at Salefish Properties have lost a pet at some point and we know how devastating the loss can be. You can not get a partial security deposit refund while you are still in residence. All security deposits remain in effect until you move out. Until the residence is completely vacant, there is no way to thoroughly check the entire property for damage.
  • Q: What are your criminal background standards?

    A: No felony conviction less than 5 years from release date. Felony convictions can be cause for denial, however, per Federal regulations; drug and alcohol use felonies can be waived with proper documentation. Regardless of conviction date, no applicant with a felony conviction for an act of violence, sex crime or illegal manufacturing or distribution of drugs will be accepted. No one listed on the Terrorist Watchlist will be accepted. If the property you are interested in is in a community association, we will need to research their requirements also.
  • Q: What are your criminal background standards?

    A: No felony conviction less than 5 years from release date. Felony convictions can be cause for denial, however, per Federal regulations; drug and alcohol use felonies can be waived with proper documentation. Regardless of conviction date, no applicant with a felony conviction for an act of violence, sex crime or illegal manufacturing or distribution of drugs will be accepted. No one listed on the Terrorist Watchlist will be accepted. If the property you are interested in is in a community association, we will need to research their requirements also.
  • Q: What are your qualifications to rent?

    A: A complete description of residential qualifications can be found on our Residential Screening Criteria.
  • Q: What happens if I pay my rent late?

    A: If you have not paid on-time and if you have not contacted our office, we will contact you to find out what the status of the rent is. We will contact you in multiple ways – phone, text, email. If we can’t get in touch with you, we will call your emergency contact. If you have not paid by about the 6th or 7th of the month, we will prepare a Three Day Notice to Pay or Quit, which is required by the State of Florida.

    We will deliver this to your residence and there will be a charge of $35 for the preparation and delivery of this notice. You have three business days to pay the rent in full. If you ignore the notice, the Landlord will usually direct Salefish Properties to begin formal eviction proceedings immediately. If you communicate with Salefish Properties and notify us of the date you will pay rent, we will notify the Landlord and the Landlord may delay eviction proceedings.
  • Q: What if I have special circumstances that I need to tell you?

    A: Please provide any special circumstances in writing and include with your application.
  • Q: What is an Adverse Action letter?

    A: An Adverse Action letter is a requirement of the Fair Credit Reporting Act. It explains why your application was not approved. It contains information to obtain a free credit report.
  • Q: What is best method of communication during the application process?

    A: Email or call our office during normal business hours at 561-738-0922. You can email info@salefishpm.com and we will usually reply within the same business day.
  • Q: When is my rent due and where can I pay my rent?

    A: Rent is due on the 1st of each month and is considered late on the next business day after 10 a.m. Late fees are $50 the first day and $10 every day thereafter. Rent can be paid by mail or in person to:
    Salefish Properties
    1375 Gateway Blvd.
    Boynton Beach, FL 33426

    Our office is open Monday through Friday from 8:30 AM to 5:30PM. The office is not open on weekends or legal holidays. If you can not come to the office during regularly scheduled business hours, we encourage you to pay online (link).

    Please specify your rental address in the memo field of your check.

    Acceptable forms of rent payment are personal checks, Cashiers Checks or Money Orders. We are unable to accept cash for rent payments.

    Rent is not considered paid until it is received in the office, if the United States Postal Service delays your rent check, you are still responsible for paying on-time.
  • Q: Why can’t I have a lease longer than one year?

    A: Throughout the years, we have seen tenant’s lives and plans change – job relocations, health issues, etc. and we do not want to lock anyone into an obligation longer than a one-year term. Also, laws change and we like to have an up-to-date lease. Most tenants are invited to renew their lease each year.
  • Q: Why can’t you give me a copy of my credit report?

    A: To protect your privacy and financial information, Salefish Properties does not print out any credit or consumer reports. We run the reports on-line and make notes on our application checklist. We do not provide the reports to Landlords either. The Fair Credit Reporting Act would require us to get an applicant’s written permission and the written permission of the consumer reporting agency, which is not possible, before releasing a printed report.
  • Q: Why do I need a co-signer?

    A: If you have no or low credit, have an income ratio lower than our normal standard, or have no rental history, you may be able to use an approved co-signer to move into one of our properties. This is not a guarantee however.
  • Q: Why do I need a co-signer?

    A: If you have no or low credit, have an income ratio lower than our normal standard, or have no rental history, you may be able to use an approved co-signer to move into one of our properties. This is not a guarantee however.
  • Q: Why don’t you accept a personal check for the application fee?

    A: The application fee must be paid in cash or money order if you want a quick response to your application. Otherwise, we will be required to deposit the personal check and wait 5 – 10 days for it to clear before we can process your application.

    Unfortunately, sometimes applicants change their minds and stop payment on the check or do not have sufficient funds in their account and a personal check does not clear. Therefore, most real estate brokerages require the application fee to be paid in “cleared funds”.
  • Q: Why should I rent from your company?

    A: We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you’ll ever experience. We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc.), to ensure that your unit is in good condition.
  • Q: Will you hold a property for me?

    A: Salefish Properties knows that when you find something that you like, you want to reserve it. Here are our requirements for holding a property for you:

    1. You must submit a completed application, proof of income and the application fee.
    2. You must pay one month’s rent to Salefish Properties.
    3. We will process your application immediately and ask for your cooperation and assistance if your current Landlord is not responding to our inquiry. Once approved, you must meet at our office to sign the lease within 2 business days.

Salefish Properties

1375 Gateway Blvd.
Boynton Beach, FL 33426

Phone: (561) 738-0922
Fax: (561) 533-5458






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Salefish Properties

1375 Gateway Blvd.
Boynton Beach, FL 33426

Phone: (561) 738-0922
Fax: (561) 533-5458